I think it gives you very good ideas. But the way they are presented is too conventional, a little boring I would say. I would'n buy it again.

I awaited the arrival of this book with great anticipation, but was extremely disappointed by the actual product. The authors are consultants and it shows. The book is filled with a lot of nice buzz words which don't really say much of anything. My impression is that while their actual presentations to clients are probably useful, they tried to make this book so generally applicable as to render it largely useless.

This is one of the first books that I have read in a long time that never inspired that "aha" moment... when you say... wow, I'd never thought of that before. I slogged my way through the entire book hoping that I might find that moment. Instead you get such amazing insights as listen to your employees and manage interpersonal relationships. In addition, the authors spend a lot of time talking about Chaos and Complexity without really telling you much about how to use those concepts. For those interested in complexity and chaos and the work of the Santa Fe Institute I would suggest you skip this book and instead go for James Gleick's "Chaos" or Mitchell Waldrop's "Complexity" - a much better investment of your time and effort.